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Help & FAQ

How to make a purchase:
The Puretone Online Shop can be navigated by using the category buttons to browse by category of product or by using the search bar to find individual items. Once you have navigated to a product you wish to purchase, click on the ‘Add’ or ‘Add to Basket’ buttons, which will add the item to your online shopping basket. If you wish to add more than one of the item to your basket, add the product to your basket then click on ‘Basket’ button at the top right of the screen, then in the quantity box next to the product input the quantity you require. Quantities can only be changed on the basket screen.

When using the search bar, products can be located using their name or by type of product they are (e.g. typing telephone will show a list of all the telephones we currently sell). The search engine will display the first 20 entries for the term entered into the search bar. If you cannot find the item here, use the page numbers to scroll through the rest of the results. Sometimes a more specific term or product name will be required to find the product you require. Once you have located the correct item in the search results page, click on the item name to link to that products page.

Once you have finished adding items to your shopping basket, and choosing a delivery option, click on the ‘Checkout’ or buy with ‘Google Checkout’ button.

Clicking the ‘Checkout’ button will take you to a details page, where you will be required to fill in Title, First Name, Last Name, Address, Town, County, Postcode, Country and a valid Email address.
Once you have filled in all of your details, click pay by credit/debit card which will let you pay for your goods via PayPal (the most secure payment system on the internet) with a credit/debit card.

Alternately clicking on ‘Google Checkout’ button will take you to Google Checkout system where you can pay for your goods with a credit/debit card.

Security:
Our Online Shop facility uses a secure server for transactions, so you can place orders with confidence. A small padlock will show in the bottom right corner of your browser when you reach the checkout. This means the page is SSL secured and your information is being protected.

Troubleshooting:
Please read the following carefully if you are having problems using the Puretone Online Shop:
In some cases, the settings of your web browser will stop the Puretone Online Shop from working correctly. The most common problem experienced is not being able to add any products to your shopping basket and the shopping basket showing as empty. This is normally caused by the settings on your web browser, mainly with JavaScript being disabled, Cookies being disabled, or the security settings being set too high.
The Puretone Online Shop needs JavaScript and Cookies to be enabled for items to be added to the basket. Certain levels of security on Internet Explorer can also cause items not be added correctly.
In Microsoft Internet Explorer, these settings can be changed by clicking 'Tools' from the top menu, then clicking on 'Internet Options'. Please check the levels of privacy and security by clicking on the tabs at the top.
Cookies enable us to recognise your browser and provide the 'remember me' feature at the checkout and for the continue shopping button to remember the last page you visited before you entered the basket page. If cookies are not enabled in your browser, then this feature will not work.
If you need assistance whilst using the online shop, click here to contact the webmaster.