Terms & Conditions

Please read carefully. By purchasing goods from the Online Shop, you accept these terms and conditions:
Puretone may be willing to accept goods for return on condition (A) the goods are returned within seven working days of the date of delivery and (B) the goods are returned unused in their original packaging with the packaging undamaged. In order to return a product, a written request (letter or email) must be submitted to us within these 7 days. We recommend you send returns back to us via recorded delivery, as refunds will only be made upon receiving the goods in perfect condition. We accept no responsibility for lost or stolen goods during delivery. Puretone will not accept goods for return unless the above conditions are met. Puretone reserves the right not to accept goods for return at their sole discretion. None of these terms and conditions affect your Statutory Rights.

Delivery Policy
We send all deliveries via 1st class 'Recorded' Post (for UK) and 'Signed For' (for Worldwide), so that all deliveries must be signed for. Larger orders will be dispatched by a receipted courier service. Your delivery will normally be delivered to your door within 2-5 working days, once the payment has cleared.
Express/Hazardous delivery method does not guarantee you will receive the product next day.
Certain items are marked with the special delivery symbol these items will automatically have its postage cost adjusted to £8.50 as to include the extra cost of having to ship these products via a courier.
Puretone accepts no liability for loss or damage arising to late or non-delivery.

Placing an order on the Puretone Online Shop does not guarantee that the item is currently in stock. In the case of an item being currently out of stock, we will contact you within 48 hours to advise a likely delivery date, or an alternative product.

Prices are listed in £ sterling and are exclusive of post and packaging charges. All prices include VAT at the rate of 20%. Puretone has a policy of continuous development and as such all prices and specifications of items are subject to variation without prior notice.

Use of cookies
This website does not store any information that would, on its own, allow us to identify individual users of this service without their permission. Any cookies that may be used by this website are used either solely on a per session basis or to maintain user preferences.

Data protection and confidentiality
Some services on this website require us to collect personal information from you. To comply with the Data Protection Act, we have a duty to tell you how we store the information we collect and how it is used.
Any information you do submit will be stored securely and will never be passed on or sold to any third party.

Administered by:
Puretone Ltd, 9-10 Henley Business Park, Trident Close, Medway City Estate
Rochester, Kent.
ME2 4FR.
United Kingdom.

TEL: +44 (0)1634 719427